Terms and Conditions for Online Sales...

Warranty Repairs

Most products we sell have a minimum of one years manufacturers warranty. Please contact sales if you wish to extend the terms of this warranty with the manufacturer, we will arrange all this for you. Treat us as your point of contact for warranty repairs too and we will put you in touch with the relevant party in order to arrange for you to send in your faulty product.

In the case of an on-site warranty, we need to arrange a day for collection of the faulty unit - the purchaser will need to be on-site for the entire working day of the collection.

(only when the warranty terms are described as "on-Site" can we arrange for shipping of a faulty product).

Damaged Goods

In the event that goods are incorrect, damaged or faulty we must be informed within two working days. This deadline is necesary since it the same deadline we are set by our couriers, any claims made against the courier company outside of those two days may not be justifiable. All packaging must be retained for inspection.

It is the purchaser's responsibility to check the goods for faults etc under the supervision of the courier. If this is not done then please sign for the goods as unchecked. If a fault is found, please note this on the docket and contact us immediately. Once delivered and signed for, the goods are the sole responsibility of the purchaser/signee.

International Orders

We will certainly try to acccomodate requests from customers outside of the UK. However, we can only accept payment via direct bank transfer in advance of us sending any goods out. If the goods are shipping to an EU member state then VAT at 17.5% is still applicable.

When requesting an International Shipment please supply us with a full delivery address in order for us to get quotes for shipping. Once we have a competitive quote we will contact you with a final quote for your order. This usually takes a day or so. Alternatively you can arrange for your own carrier to collect from our offices.

It is the customers responsibility to pay all taxes and duties that may be due in your country when importing goods from the UK

Couriers

Couriers can be a pain in the backside at the best of times! Please ensure that you are in for the entire day of your delivery, from 8.00am to 6.30pm. We cannot be responsible for deliveries not made when there is nobody present to sign. However in most cases the courier will simply leave a note and try again the following day. Please ensure that you check your goods as thoroughly as possible in the presence of the courier, or if not possible then sign for your delivery as "unchecked". Progressive AV, or our couriers, cannot be responsible for goods that have arrived faulty but have been signed for as in good condition.

Returns

To maintain our very high standards of customer service we have set in place a simple returns procedure for online customers to follow:

1. All returns must have a valid returns number as arranged with our sales dept. Your product must be returned to us within 5 working days of being issued the return authorisation, we will do our best to process and complete the return within 7 days of recieving your package.

2. Returned items must be in the original packaging, and be in good saleable condition. All accessories, documentation, manuals, warranty cards etc must be returned with the item. Returns authorisations are for specific products only, any other items included in the packaging will be refused of disposed of.

3. We do recomend that you send back your return via an insured courier service where a proof of delivery is available - we cannot be responsible for items lost in transit.

4. Any returns for repair that are found to not be faulty, or due to user error, will incur a testing charge of £25, plus return shipping costs. This is to be paid before we dispatch any products back to you.

5. Packages sent to our returns dept without a valid returns number are immediately declined.